Privacy Policy

BunnySync ("BunnySync", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BunnySync website, software, applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

a. Information You Provide to Us:

• Account Information: When you register for an account, we collect information such as your name, email address, password, and potentially your rabbitry name or location.
• Rabbitry Data (User Content): You provide information about your rabbits, breeding pairs, litters, health records, pedigrees, schedules, contacts, financial expenses/revenue, cage assignments, photos, and notes as part of using the Service's core features.
• Payment Information: When you subscribe to a paid plan, our third-party payment processor (Paddle) collects your payment card details or other billing information necessary to process payments. We do not directly store your full payment card number.
• Communications: When you contact us via the contact form, email, or other channels, we collect your name, email address, message content, and any other information you provide.
• Testimonials/Feedback: If you provide testimonials or feedback, we may collect information included in your submission.

b. Information We Collect Automatically:

• Usage Data: We collect information about how you interact with the Service, such as features used, pages visited, clicks, time spent on pages, and actions taken within the application.
• Log Data: Our servers automatically record information ("Log Data") created by your use of the Service. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, approximate location (derived from IP address), device information, and search terms.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and personalize the Service, analyze usage, and for security purposes. Please see our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, maintain, and improve the Service.
• To process your transactions and manage your Subscription via our payment processor.
• To personalize your experience within the Service.
• To respond to your comments, questions, and requests, and provide customer support.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To communicate with you about products, services, offers, promotions, and events offered by BunnySync (you can opt-out of marketing communications).
• To monitor and analyze trends, usage, and activities in connection with the Service.
• To detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal activities.
• To comply with legal obligations and enforce our terms and policies.
• For research and development, including creating anonymized and aggregated data for statistical analysis and business intelligence to improve the Service.

3. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following limited circumstances:

• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., hosting providers like Netcup, payment processors like Paddle, analytics providers, email service providers). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (i) comply with a legal obligation, court order, or government request; (ii) protect and defend the rights or property of BunnySync; (iii) prevent or investigate possible wrongdoing in connection with the Service; (iv) protect the personal safety of users of the Service or the public; or (v) protect against legal liability.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction, subject to confidentiality agreements.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, analysis, marketing, or other purposes.

4. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, or disclosure. We use encryption (e.g., SSL/TLS) for data transmission and employ access controls. However, no internet or electronic storage transmission is ever fully secure or error-free, and no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Data Retention

We retain your Personal Information for as long as your account is active or as needed to provide you with the Service and fulfill the purposes outlined in this policy. We may also retain your information as necessary to comply with our legal obligations (e.g., financial records), resolve disputes, and enforce our agreements. User Content associated with your account may be deleted upon account termination or after a reasonable period of inactivity on a free plan, subject to our internal data retention schedules.

6. Your Data Rights and Choices

Depending on your location and applicable law (such as GDPR for users in the EU), you may have certain rights regarding your Personal Information:

• Access: You may have the right to request access to the Personal Information we hold about you.
• Correction: You may have the right to request correction of inaccurate Personal Information. You can often update your account information directly within the Service settings.
• Deletion: You may have the right to request the deletion of your Personal Information, subject to certain exceptions (e.g., legal requirements to retain data).
• Objection/Restriction: You may have the right to object to or request restriction of processing of your Personal Information in certain circumstances.
• Data Portability: You may have the right to receive certain Personal Information you provided to us in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on consent to process your data, you may withdraw it at any time.
• Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us.

To exercise these rights, please contact us using the details provided below (Section 12). We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Service. For more detailed information about the cookies we use, why we use them, and how you can manage them, please see our Cookie Policy.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

BunnySync is operated from the Philippines. Your information, including Personal Information, may be transferred to — and maintained on — computers and servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Specifically, our hosting provider's servers are primarily located in Germany and/or Austria (within the European Union). If you are located outside these regions and choose to provide information to us, please note that we transfer the data, including Personal Information, to these locations for processing. We will take appropriate safeguards to protect your Personal Information in accordance with this Privacy Policy and applicable law, which may include relying on mechanisms like the European Commission's Standard Contractual Clauses where necessary.

10. Third-Party Links

The Service may contain links to other websites not operated or controlled by us (e.g., external resources, potentially user-added links). This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide notice through the Service or via email for significant changes. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us at:

BunnySync
Mandaluyong, Philippines
Email: [email protected]